Skip to main content
TrustRadius
GiveSmart

GiveSmart

Overview

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.givesmart.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

159 people also want pricing

Alternatives Pricing

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…

What is NationBuilder?

NationBuilder is a content management software offering from NationBuilder.

Return to navigation

Product Demos

A Tour of GiveSmart

givesmart.wistia.com
Return to navigation

Product Details

What is GiveSmart?

GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.

The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.

GiveSmart Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

GiveSmart Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States

Frequently Asked Questions

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile bidding, and general event management with automation for nonprofit fundraising.

OneCause, Greater Giving, and Eventbrite are common alternatives for GiveSmart.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of GiveSmart are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(198)

Attribute Ratings

Reviews

(1-25 of 111)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We opted for GiveSmart when we were combining to have one event/content management system. The GiveSmart event platform (and auction feature) has worked well for us for many years. We now have fundraising and our donor database through GiveSmart as well. While it has taken some time, the integration is becoming much more smooth and over time will certainly make it easier for our nonprofit - with minimal staff to function efficiently.
  • Event - Auction Platform
  • Donor Thank You's
  • Search tools
  • Statement/Receipt email in events - would love the capability to email out receipts /auction donor thank you's en mass
  • Improving - but transferring event donations/tax deductible amount to donor database (delineate the tax deductible amount from tickets, purchases, etc)
  • I would like to have one customer support system for all three platforms - I feel like I get referred to other people frequently (events has the chat for help, others do not) so hesitant to reach out because I don't know if I am reaching out to the right person
As I get more familiar with the platform my opinion goes up. However, early on there were three distinct platforms that really did not connect - even logins popped up differently, and different support places. So it was not a smooth transition for us. It is getting better. I think the GiveSmart platform is wonderful for events - which is why we went with GiveSmart (until you have to send out statements/receipts which is not easy to do since you can't send via email en mass) And the others are catching up. So I think it would be a lot better starting out now. And hopefully the support for all three is more streamlined as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our donor database was outdated and the functionality caused simple office tasks to take much longer than needed. So outdated that it would no longer receive updates or support. We needed a user-friendly, more advanced software to maintain our donor information for accurate record-keeping, fundraising, event management, and marketing. GiveSmart offers a comprehensive solution with its three modules: Fundraise, Events, and DonorCRM.
  • Clean, easy to navigate user interface
  • Modules for fundraising, events, and donor records that can speak to each other
  • Supportive team during the onboarding process
  • Well-reviewed by other nonprofits
  • The data transfer process has been very long and challenging
  • While the modules speak to each other in some ways, the integration is not complete yet
  • Translation to other languages is nearly impossible
GiveSmart is well suited for nonprofits with a budget to afford the yearly fee, which varies depending on the number of contacts in your database. It is appealing for charities who want to have their donor database, fundraising campaigns, and event management all within the same framework. Before now, we used WAY too many services and software to meet various needs.
February 26, 2024

A true one stop shop.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this platform for auction items and checking in with people attending our fundraising events. We also use it to collect donations and other ticketing sales. This addresses and solves the problem of having many platforms for each event. GiveSmart allows us to be a one-stop shop when hosting fundraising events, silent auctions, and collecting donations.
  • Tracking donors information and emails.
  • Hosting silent auction events.
  • Collecting Donations.
  • Ease of use on the website.
  • Allowing us to delete those people who have unpaid sales.
  • Allowing us to merge users if they are duplicated.
I think GiveSmart is a great place to raise money in multiple ways. They have a large bandwidth to hold many campaigns, events, and other fundraising ideas. I would not suggest using GiveSmart if you are only looking to raise money or collect donations. This platform might be too complex and not as user-friendly for such a simple use case.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart Fundraise primarily as our online donation software. We have also used it for event pages for different fundraising events and were users of MobileCause before it was bought out by GiveSmart. It serves as an event fundraising platform as well as point of service credit card processor when you use it alongside the MobileCause app. We have also used it for hybrid and live-stream events effectively.
  • The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
  • It processes payments smoothly and efficiently with no hassle for donors.
  • It has some basic reporting on campaign transactions.
  • It has some very solid P2P fundraising features.
  • Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
  • It doesn't have a Mailchimp integration which is an unfortunate downside for us.
  • The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
Probably my favorite aspect of GiveSmart Fundraise is how easy it is to make excellent event fundraising pages that are easy to navigate. The text to give and mobile responsiveness of the event pages and forms is excellent. The analytics are there but don't expect anything more than basic campaign tracking, but it is effective. The point-of-service credit card donation app is effective and generally works smoothly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our school uses GiveSmart as an online giving tool. The form embeds nicely into our webpages keeping the look and feel of our current website. The forms are very pleasing to the eye and user friendly both on a computer as well as on a mobile phone. The software allows text to give which we also take full advantage of during our giving events. The setup and reporting are very intuitive. We also are very happy with the fair pricing of the software. Overall it has been a great experience.
  • Text to Give
  • Allowing the option to pay a total sum on a payment plan - Recurring Gifts
  • Allowing a payment plan without the need to set up an account and login
  • The option to report total dollars on a fiscal year basis, not only calendar year would be so helpful.
  • The option to view how many total payments are remaining on a total sum/pledge - currently it only shows based on what is remaining per calendar year.
If you are looking for simple online forms that are user friendly to set up and also user friendly for the donor/client, this is the software for you.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We have used GiveSmart for ticketing at our events, for silent auctions, and for fundraising. We selected the program because it could handle all of these functions. Previously, we had been using a number of programs to accomplish these tasks.
  • Silent Auction Management
  • Seamless credit card processing
  • Need option to link different bank accounts--currently only one can be used
  • Batch reporting--hard to match bank deposits to items paid
  • Navigation within the program is not user friendly
  • Auto response customization could be improved
It is definitely well suited to fundraising and the silent auction functionality is great. In my experience, the event side needs work to be more user friendly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for fundraising and to communicate with donors and potential donors. GiveSmart gives us many options for fundraising campaigns and makes it easy for donors to connect with and support our organization. We are able to create newsletters, message through social media and accurately receive and acknowledge contributions.
  • Creates easy to use text to give codes
  • Automatically acknowledges donor gifts
  • Creates messaging to use with donors
  • The limits on number of donor emails should be larger at the initial level
  • Ability to link directly with social media
GiveSmart is terrific for creating fundraising text to give codes for multiple chapters or fundraising teams. The platform is easy to use. If you plan to use it as a donor database, it has not proven to replace the need for an in-house database and we have not been able to link it to our existing database.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to fundraise for our events and to facilitate online auctions. GiveSmart helps us organize ticket and item auctions to benefit our programs. It helps streamline the movement of money between our donors and our organization. Guests are able to make their own accounts, view items available for purchase/auction, and even choose how they would like to pay for their purchases. On the backend, GiveSmart batches reports and helps us keep track of fulfilled and unfulfilled pledges. In addition, I've found that their support team has been a great resource in times when we've needed to troubleshoot an issue.
  • Their site is very organized and easy to navigate.
  • They offer in-person support when we host our fundraising events.
  • They offer flexible payment options and help keep track of fulfilled and unfulfilled payments.
  • It might be helpful for to have 2 support representatives at large events instead of one.
  • I wish I could click on the batch report and it would give me the option to download the CSV report specific to that batch (instead of having to look for it in another location on the site).
I really like that they send out representatives to our events to help facilitate staff/volunteer training and to help troubleshoot any issues. It makes a huge difference having someone there vs having to make a call and be on hold. I love this service and cannot speak highly enough about it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart for fundraising through static gift forms, the creation of crowdfunding campaigns for both short (~24 hour) and midrange (~3 month) campaigns, and for event registration and management. We have recently begun making use of the text features as well to great success, by uploading lists and using them to send potential donors to existing gift forms.

Our previous vendor was very static, visually unappealing, and lacked a great deal of overall flexibility and did not allow us to do Days of Giving at all. Using Givesmart has given us both flexibility and powerful reporting, as well as the ability to create and use the gift and registration forms we need when we need them with a minimum of fuss.
  • Image integration with gift form for visual appeal
  • Flexibility for public-facing fund names and donor options
  • Customizable forms and response emails to donors and staff
  • Reporting ouputs are overly complex
  • Two different kinds of searchable reporting, which could be combined into one
Givesmart is an excellent tool for those looking to make their first transition from older legacy products to a flexible, appealing, easy-to-use gift form and registration form system. The ways to customize gift and registration forms are endless, the outputs (while very complex) contain literally all of the information a user could ever need, and the ability to text donors straight through the system provides a great way to continue to engage past donors and collect new ones.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Givesmart as the main source of how our donors give to support our mission. We also use the fundraising platforms for in-person events and virtual campaigns. This allows our organization to raise the necessary funds to operate how we care for orphaned and vulnerable children in Honduras.
  • user friendly platform
  • Ability to create professional looking landing pages
  • Easily track and manage donations for particular purposes.
  • Adding the ability to make notes on a donor's profile.
  • Allowing text messages to be a bit longer
  • Allow the dashboard to be more customizable
GiveSmart works great as a fundraising platform. Making everything very simple to use and allows our workers to save time actually talking with donors and pointing them to the things we have created.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to create event pages and GiveSmart Fundraise to create select campaign donation forms. One of our largest fundraising events requires a user-friendly peer-to-peer platform and GiveSmart worked well for this. The home page was easy to design and received well by our audience.
  • Easy to create and design an event website.
  • Easy to create multiple campaigns at once.
  • Donation forms are straight forward.
  • Integrate the peer-to-peer functionality better into the event page home page.
GiveSmart has been a great choice for our organization and has allowed us to combine campaigns in ways we haven't been able to do so before. We have enjoyed the peer-to-peer capabilities as well as the donation forms, and the website is user-friendly and easy to navigate. So far we have successfully run several campaigns through the platform and have been satisfied with our experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GiveSmart is the platform that captures our online donor activity. It allows users to make credit card and paypal donations directly to us. Users are able to designate their donation as well as leave notes for memorial gifts. The back end of the site allows for quick reporting and custom donor detail.
  • Stops fraudulent transactions
  • Easy reporting
  • Customization
  • There are not a lot of bells and whistles
This is a basic webservice that suits our non profit needs. There is no max amount of users, which is a nice feature. My whole team has access and can download the customizable reporting. Customer support is readily available, if you find yourself in need of having any questions answered.
July 15, 2023

Good Entry Value

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Givesmart has been used as a primary online fundraising tool. We create personalized donation landing pages for donors from different companies and accept online credit card donations. We also use Givesmart to collect pledges from donors and transfer them to our internal database.
  • Flexible and extensive form creation allows for complex logic of fields on the forms
  • Relatively low transaction fees
  • Responsive customer support
  • Inability to map complex forms to sync automatically with Salesforce
  • Unintuitive reporting tool
Givesmart can fit companies that don't require extensive data collection at the stage of donation, but want to maintain automatic transfer of data to the database. If the organization needs to create complex forms and collect multiple layers of data, automatic transfer of data may not be possible.
Clarissa Ayala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart as our main fundraising software. Fundraising plays a crucial role in supporting the operations and mission of nonprofit organizations.
  • The platform itself is incredibly user-friendly.
  • It facilitates seamless transitions.
  • It provides comprehensive reporting and analytics.
  • I would like a little more functionality with the fundraising thermometer.
Based on its features and capabilities, GiveSmart is well-suited for charity galas and auctions, virtual fundraising events, and peer-to-peer fundraising. It may be less appropriate for small-scale or informal fundraising, for nonprofits with limited tech infrastructure, or nonprofits with specific customization needs.
July 14, 2023

Good product

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use it as a user to pull donations into our Database.
  • report feature to pull data
  • easy to navigate
  • easy to sign on
  • In my experience, recurring gifts not easy to see if a user changed the dollar amount
  • In my experience, if a user gives multiple gifts it's not always clear
Easy to pull reports and import data. I don't believe it is clear on a donors record where they have multiple donations; they are grouped together.
Score 10 out of 10
Vetted Review
Verified User
We oversee a high-end event with over a million dollars in transactions and GiveSmart has consistently helped us manage with minimal issues.
  • Highly organized
  • User friendly website
  • Creative
  • Updating the site’s graphics to look more modern
  • Limited number of site background images
  • As a backup, would like a Save button so I’m assured the edits were received
Overall, GiveSmart is user-friendly and worth the investment when the event needs all aspects to the program.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We primarily use the text-to-donate functions. We do 2 specific fundraisers a year and then use the donate function on our website. We have used the ticketing function also.
  • Very easy to use
  • The technical support is outstanding
  • In my experience, Our account rep is pretty much MIA. I rely on tech support when I have questions
  • I believe The account rep should be recommending classes when there are software updates
  • I believe The archive function should allow you to see forms/campaigns but not allow you to change them. Right now when you 'archive' something, it disappears, I've found.
We use GiveSmart for text-to-donate.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using Givesmart as our software for an upcoming dinner event with a live and silent auction.
  • Registration
  • Mobile Experience
  • Integration with other formats
  • Design of website
  • not user friendly
It seems like a good all-inclusive option for doing a fundraising event. I wouldn't use it unless there were a specific event, though, because it is not particularly user friendly
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use this software for texting, text to give, event registration, and bringing in new member information. The opt-in campaign is likely the hardest part, and that i not to do with the software, but rather getting people to do the simple sign up. For event registration, such as our annual golf tournament, we are able to add graphics to create a great looking platform. The system allows us to capture specific details needed for the event, and to then generate reports for check-in.
  • Event registration
  • Mass texts to groups
  • Text to give is simple and user friendly
  • The menu is not user friendly for finding WHERE to create a specific event or payment form
  • Customer service online is not the best, but sending an email to them works wonders.
  • Menu explanations for certain parts of the software
We are a church and it fills many gaps for us. Over the years, we have expanded the usage. We are a leader in our industry, and many newer institutions seek guidance from us. Just yesterday, I gave the information about GiveSmart (formerly MobileCause) to a growing ministry. Some parts are very easy to use - mass texts.
Carol Ann McCurdy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Originally, I chose GiveSmart Events when I was the Executive Director of a nonprofit organization that supports a public school system. We were migrating from another CRM to Salesforce and needed an event platform that could accommodate a variety of event types. GiveSmart was compatible with Salesforce and was easy to learn with responsive support. After retiring, I started a consulting company that support nonprofits and one of my clients asked for a recommendation for an upcoming event. We chose a package that included both GiveSmart Events & Fundraise and I've now used both platforms. It would be great if GiveSmart could merge the two platforms. Fundraise is far more versatile and attractive from a user perspective. Events, however, is your only option for an online silent auction. The support team at GiveSmart is extremely responsive and when we approach them with an issue, it is usually easily resolved or a workaround is suggested. Over the past three years, I have also seen improvements made based on user recommendations.
  • Support - Extremely responsive
  • GiveSmart Fundraise - Attractive interface for users
  • GiveSmart Events - Easy-to-use Auction features
  • The resources provided online are overwhelming. Would be nice if there was a downloadable reference guide.
  • The video tutorials need to be updated and it would be great if they were "chunked" to take viewers to the section they need, without watching or fast-forwarding through sections that are not needed.
  • Contracts should include some personalized training. It actually might help you "sell" the $200/hour training if people saw how useful it is. It would have been helpful to have someone provide an overview of the features and vocabulary.
  • Calling everyone "users" is confusing. Consider calling staff "users" and everyone else can be donors or guests.
  • It would be helpful to be able to include hyperlinks in the text when creating Fundraisen activity landing pages.
When GiveSmart is integrated with a CRM, it is a great platform for events, crowdfunding, and online fundraising. I have not had the opportunity to use the GiveSmart CRM, but I would imagine it would be a powerful combination to have all three platforms working together seamlessly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GiveSmart to fundraise through auctions, raffles, merchandise sales, and donation pages. The platforms offers us a sophisticated way to hold auctions during all of our events. GiveSmart offers us the ability to reach a group beyond those who are attending the event. Through September to April, we hold multiple auctions weekly raising ~$3,500 each.
  • User friendly - both as a donor & platform manager
  • Great customer service
  • Beneficial communication features
  • Add outside links in communication
  • Sometimes slow on the back end
Compared to other online auction platforms my counterparts use, GiveSmart seems the most user friendly on the donor side which ultimately is the most beneficial for companies in our position.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it at events for fundraising purposes. GiveSmart makes it easy to reach more people and therfor raise more money.
  • GiveSmart is user friendly for our school and our community.
  • GiveSmart allows us to reach more people.
  • GiveSmart's reporting is easy to access and understand.
  • We recently had issues with the GiveSmart site going down during an event.
  • I would like to receive an email notification when payments are sent to us.
  • Being able to check in two people (ex: couple) at once would be helpful
GiveSmart is fantastic for non-profits to run events, both in person and virtually. You are able to reach more people with texts and emails, which are super easy to send. The online options allows you to reach more people.
We are able to utilize the GiveSmart platform for more than one event each year.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization is nonprofit and we use GiveSmart software for the auction fundraising at our annual Gala event. GiveSmart handles the mobile bidding (silent/live auctions, raffle, wine pull, etc), check in and check out, and paddle raises/fund a need at our event. This software has replaced our need for bid sheets and additional staff at registration and has taken away A LOT of the stress of having to manage these functions on our own. Their support staff is very helpful in helping set up your campaign and in running reports post-event.
  • Customer support.
  • Ease of use and implementation.
  • Effective for in person or virtual events.
  • Staffing changes affect continuity of service.
We have used GiveSmart for both virtual and in-person events, and it has been highly effective. They used to send staff to assist with your events, which was extremely helpful to us, but I'm told that the pandemic has taken away this element from their service offerings. We find the software very easy to use and understand and the reporting is also user-friendly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have three minimum large fundraising events a year and have used give smart for two. We use all of the bits and pieces for event registration, silent auction and raffle, individual fundraiser profiles, donations, text communication, etc. Like most event registration companies today, givesmart does not provide staff for event registration - but they do have recommendations for companies, one in particular I have enjoyed working with is GOAT (who is an event solutions company) as they really know the system well for event day. Another bummer we have found with givesmart is though the text ad email capabilities with patrons is amazing, their "sending templates" are limited and you cannot include images in the body of your email. These limitations force our company to use other sending platforms like mailchimp.
  • Training - they have a great training in place to get familiar with the system
  • The registration and event site are very user friendly
  • Ability to build an event site that is on brand with your event
  • Reporting - Our Data manager has to pull multiple reports to transfer intoo our CRM, versus being able to do one large report
  • You can't do "multi-raffle" discounts across multiple items - it all must be listed in one item box
  • Emailing recipients - would like more variety than offered. When saying "ticket holders" you have to send multiple depending on the ticket they hold (ex. different sponsorship levels etc)
Compared to other event platforms, this one has a lot more capability and is very user friendly on the patron side - I hope they continue to develop their backend of things for reports/tracking. They are by far the best platform when it comes to texting and emailing capabilities, meaning they have the least amount of limitations - giving your guests a better experience.
Zach Bell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Right now, we primarily use it for our events and silent auctions. We were using it for P2P and generally year-round giving but have stepped away from those implementations.
  • Many products tied into single event/campaign
  • Ticketing and Seating management
  • Billing via long term contracts
  • Integrations
  • P2P connects to campaigns but is not event friendly (to view back to events or other fundraisers or to search others)
Seating management was great for ticketed dinners. Also running an online silent auction worked very well. We also used silent auctions on this platform but in view online (served as a hybrid model).
Return to navigation